Case Study: a collection agency triples profit with TCN

How a TCN customer was able to triple profits by switching

a collection agency using a competitor's hosted dialer challenged TCN to a head-to-head test to reduce costs, increase agent efficiency, and boost total collections.

By implementing TCN's blended inbound and outbound call center solution, the agency saw a dramatic improvement. Despite a higher per-hour cost, TCN's platform increased agent productivity and net profit by 327%, enabling the agency to collect significantly more revenue and achieve greater overall efficiency.