Case Study: a large first and third-party collection agency achieves a 26% monthly collection gain with TCN

How a large third-party collection agency used to TCN in increase collections, agent efficiency while decreasing overall costs

A large first and third-party collection agency approached vendor TCN seeking a new cloud-based voice platform. Their challenge was to find a solution that could efficiently handle inbound and outbound calls with low costs and productive cell phone dialing, all while adhering to TCPA guidelines. They also wanted to outperform their existing cloud-based vendor.

TCN implemented its Operator platform with the Manually Approved Calling feature to address these needs. The solution delivered a significant monthly collection gain of 26%, an 8% increase in right-party contacts and live connections, and a 74% increase in promises to pay. By using TCN, the client expanded its efficiency, profitability, and strategy, with agent connections increasing by ten times in most cases.