Case Study: a global wealth and asset management firm achieves seamless large-scale remediation delivery with TCC Group

a global wealth and asset management firm achieves 94% customer satisfaction with TCC Group

The customer, a global wealth and asset management firm, faced a large-scale remediation project after finding potential issues with pension scheme members' Protected Tax Free Cash. They required a partner with technical expertise and operational capacity to manage the project and prevent reputational damage. They selected TCC Group to partner with a Big 4 firm in a joint-delivery model.

TCC Group leveraged its extensive resource pool to rapidly deploy skilled pensions technical reviewers and subject matter experts. This flexible resourcing model ensured timely program delivery and high-quality control. The project was highly successful, resulting in an unexpectedly low complaint rate of less than 3% and a 94% customer satisfaction rating for the remediation program.