Case Study: Heartfelt Creations achieves accurate, multi‑state sales tax compliance and an all‑in‑one NetSuite ERP with TaxJar's SuiteTax integration

Heartfelt creations enjoys all-in-one solution thanks to TaxJar integration with SuiteTax for NetSuite

Heartfelt Creations, a family-owned arts-and-crafts business founded in 1997, faced scaling challenges as rapid growth exposed gaps between their inventory, order, and tax systems. After the Wayfair decision expanded economic nexus obligations, they needed a sales tax solution that would integrate directly with their new NetSuite ERP and handle filings across 20+ states.

They implemented TaxJar’s SuiteTax integration for NetSuite, working closely with TaxJar during onboarding to fine‑tune the setup. The result: penny‑accurate sales tax calculations between Magento and SuiteTax, compliance in 23 states, and a single cloud ERP that reduced tax headaches and let the team refocus on growing the business.

Heartfelt Creations

Richard Beechy

Chief Operating Officer