Case Study: Basecamp simplifies SaaS sales tax compliance with TaxJar

Basecamp Simplifies Heavy Burden of SaaS Sales Tax Compliance With TaxJar

Basecamp, a leading SaaS project-management company with a little more than 50 employees working mostly remotely, ran into a major compliance problem as sales tax rules for digital goods evolved. The team had been unclear where and when their subscription software was taxable, failed to collect in some states, and ended up with multi-state liabilities and millions in back taxes—more than their small, distributed staff could confidently manage in-house.

Basecamp implemented TaxJar’s sales tax automation to handle rates, billing accuracy, and remittance guidance. The easy-to-use system fit their tech-first, remote culture, let them outsource sales tax tasks instead of hiring a full-time specialist, and gave them confidence in filings and ongoing compliance.

Basecamp