Case Study: NEMT Company achieves streamlined on-demand medical transportation with TaxiMobility

A way to unlock the greater potential

NEMT Company, a North American non-emergency medical transportation provider, needed a more efficient way to support riders with special needs using its NEMT Paratransit Software. Its main challenges were retrieving data from its legacy system, combining trips into defined trips, manually rescheduling rides, and automating edits to those scheduled trips.

TaxiMobility integrated the old system with its new software using PHP/Ingres after a Java approach failed, then added features to consolidate multiple trips, manually edit scheduled trips, and automate changes to defined-trip schedules. With TaxiMobility, NEMT Company improved operational efficiency, reduced transportation barriers and missed medical appointments, and lowered transportation costs while delivering more reliable service.