Case Study: City Taxi modernizes dispatch and boosts call capacity with TaxiCaller

City Taxi boosts dispatcher capacity by 50% with TaxiCaller

City Taxi, a family-run taxi company operating for over 50 years in Charlottetown, faced challenges with its outdated radio dispatch system. The manual process was demanding for dispatchers, especially during peak times, leading to missed messages, overlapping radio conversations, and a difficult training process for new drivers. They partnered with TaxiCaller to implement a modern digital dispatch solution.

TaxiCaller implemented its flexible dispatch system, which was carefully mapped to accommodate City Taxi's complex, zone-based pricing structure without changing their existing operations. The solution provided drivers with job details and GPS via an app, automated customer notifications, and streamlined dispatching. The measurable results were significant, with the busiest dispatcher now handling over 50% more calls per shift. TaxiCaller's system modernized operations, improved communication, and increased capacity during high-demand periods.

City Taxi