Case Study: CitiShuttles achieves scalable growth and service excellence with TaxiCaller

CitiShuttles grows fleet from 11 to 50 cars with TaxiCaller

CitiShuttles, a transportation company in South Africa, faced a severe operational challenge when the COVID-19 pandemic brought its business to a standstill, forcing it to scale down to a single vehicle. The customer's challenge was to rebuild and grow efficiently while maintaining a focus on service excellence. To address this, they implemented the TaxiCaller dispatch and booking platform.

The solution from TaxiCaller automated tasks and streamlined operations, which allowed CitiShuttles to scale its fleet from 11 to 50 cars while reducing its reservation agents from six to four. This efficiency gain contributed to significant growth, including a quadrupling of average customer spending after service diversification. TaxiCaller's technology was a cornerstone of this success, helping the company earn the TripAdvisor Travelers' Choice award for four consecutive years.

CitiShuttles