Case Study: Checker Transportation achieves lower costs and higher efficiency with TaxiCaller

Checker Transportation modernizes dispatch in under 1 month with TaxiCaller

Checker Transportation, a 101-year-old taxi company and the largest in Detroit, faced significant challenges with their outdated dispatch system. They struggled with high operational costs, limited booking channels, poor reporting, and unreliable tech support, which hindered their mission to provide affordable and reliable transportation. To modernize their operations, they sought a new dispatch solution and ultimately selected the TaxiCaller system.

TaxiCaller provided a comprehensive and intuitive dispatch system, working closely with Checker Transportation to ensure a smooth implementation and staff training process. The solution integrated seamlessly with new phone and IVR systems, leading to immediate results: reduced overhead costs, decreased cost-per-booking, higher dispatcher productivity, and faster driver onboarding. Checker Transportation credits TaxiCaller as the key component that saved their business during the COVID-19 pandemic, allowing them to become more responsive, resilient, and positioned for future growth.

Checker Transportation