Case Study: Ute Cabs achieves reliable dispatch and passenger app booking with Taxi Commander

Ute Cabs - Customer Case Study

Ute Cabs, a family-owned taxi company in Salt Lake City, faced major industry disruption after the city deregulated taxi service and ride-sharing apps like Uber and Lyft entered the market. To stay competitive and maintain its standards for metering, dispatch, and driver licensing, Ute Cabs turned to Taxi Commander’s Future Quest Wireless dispatch system and passenger booking app.

With Taxi Commander’s solution, Ute Cabs kept its dispatchers, 24-hour service, and meter-based pricing while upgrading to an easier, more reliable Android-based dispatch platform. Taxi Commander also enabled Ute Cabs to launch the city’s first cab app, offer customers cash or credit card payment options, and give corporate clients web-based booking and real-time vehicle tracking, helping the company preserve business accounts and continue growing despite deregulation.

Ute Cabs

Ken Olsen

President