Case Study: Kami Cabs streamlines cab booking and improves customer service with Taxi Commander

Kami Cabs - Customer Case Study

Kami Cabs, a Kamloops-based cab company with over 40 years in the industry, wanted to improve customer service and reduce the time it took for riders to book a cab. After having issues with a previous dispatch provider, the company turned to Taxi Commander technology to support a more reliable, efficient booking experience.

Taxi Commander implemented a new dispatch system and a custom Kami Cabs-branded passenger app, giving customers the ability to book, track, and estimate fares for rides from their phones. The result was a major efficiency boost, with Kami Cabs eliminating almost 100% of calling and waiting on hold, while also improving dispatch operations and customer convenience through real-time GPS tracking and faster reservations.

Kami Cabs

Mann

Kami Cabs