Case Study: True Corp achieves 24/7 customer response with tawk.to

True Corp ends 24/7 on-call coverage with tawk.to

True Corp, a Florida-based restoration and remodeling company, faced the challenge of needing to be available 24/7 for emergency customer inquiries. As a small team, the founders could not sustainably answer calls at all hours, leading to missed opportunities. They needed a solution to ensure customers could always reach a real person immediately after a home disaster.

By implementing the tawk.to live chat platform with its Hired Agents feature, True Corp was able to have a live agent available on their website outside of normal business hours. The solution from tawk.to ensured that customers received immediate confirmation and that no urgent call was missed, resulting in a more sustainable operation for the founders and increased customer satisfaction.

True Corp