Case Study: Tomedes improves global customer support with tawk.to live chat

Tomedes connects to thousands of international clients with live chat

Tomedes, a translation services company, was seeking a solution to maintain a personal connection with its international clients while operating as a remote-first business. Their challenge was to find a live chat platform from a vendor that could efficiently handle a high volume of global inquiries, integrate easily with their systems, and avoid the redundancy of virtual agents, all at a reasonable cost. This led them to evaluate the tawk.to live chat product.

By implementing tawk.to, Tomedes gained a user-friendly platform with a built-in knowledge base and automated translation for over 45 languages. The solution from tawk.to enabled the company's support team to respond to clients in real-time, resulting in a preferred communication channel over email. The secure and easily integrated system led to higher client engagement and conversion rates, allowing Tomedes to successfully provide a personalized, customer-first experience.

Tomedes

Rachelle Garcia

Head of Tech Localization Engineering Department