Case Study: Pyle USA achieves real-time, human customer engagement with tawk.to

This Professional Audio Company Lets Customer Voices Be Heard

Pyle USA, a Brooklyn-based professional audio and consumer electronics company, faced growing demand from customers buying remotely on mobile devices and frustration with automated bots that left shoppers asking “Are you there?” To make support more human and visible, Pyle turned to tawk.to and its Hired Agents service alongside the tawk.to chat widget.

tawk.to implemented its widget, User Dashboard and $1/hr Hired Agent service, giving Pyle live agents who can handle two chats at once and track customer journeys in real time. The result was clearer, more cost-effective live support—removing the “are you there” confusion, improving customer interactions, and enabling Pyle to maintain a customer-first experience as it scales online.

Pyle USA

Abe Brach

Executive Director