Case Study: Wigs Online achieves personalized, scalable customer support with tawk.to

They’re changing people’s lives, one wig at a time

Wigs Online, a Vermont, Melbourne–based wig and hairpiece manufacturer, creates custom human-hair and synthetic wigs for clients worldwide. As founders Karen and Tony scaled their online showroom, they faced a surge of detailed customer questions about color, material, style and fit, so they needed a reliable live chat solution — tawk.to Live Chat — to preserve their personal, consultative approach.

tawk.to’s Live Chat was simple to set up and let Karen and Tony answer visitors’ questions in real time, restoring the one‑to‑one service their customers expect. By enabling immediate responses and a consistently personal experience, tawk.to helped Wigs Online maintain high-touch support while scaling their business and delivering measurable improvements in response times and customer satisfaction.

Wigs Online

Tony Corbo

Wigs Online