Case Study: Battlefield Sports achieves 24/7 international customer support with tawk.to

They turned laser tag from a hobby into a successful, international business

Battlefield Sports, an outdoor laser tag manufacturer in Brisbane, Australia, grew from a hobby into the first commercial outdoor laser tag business but struggled to handle increasing global inquiries coming through their early website. To support customers around the world without answering calls at odd hours, founders Nicole and Peter adopted tawk.to’s Hired Agents (tawk.to live agents).

tawk.to provided live chat agents and a knowledge base operating in Californian business hours to answer questions in real time, which stopped the founders waking at 2 a.m., ensured they never missed important leads, and helped secure international sales (including their first export to the USA). By using tawk.to, Battlefield Sports gained reliable 24/7-style coverage, faster response times, and greater peace of mind.

Battlefield Sports

Nicole Lander

Co-Founder