Case Study: Global Ballooning Australia achieves higher customer satisfaction and bookings with tawk.to Live Chat

They rise early to give their customers an unforgettable experience

Global Ballooning Australia, a Melbourne- and Yarra Valley–based hot‑air balloon operator founded by Kiff Saunders, needed a better way to handle frequent customer questions about flight times, routes and safety. To address this they adopted tawk.to’s Live Chat messaging software so potential flyers could get immediate answers before committing to a booking.

Using tawk.to, Kiff and his team respond to enquiries in real time, resolve safety and scheduling concerns, and guide customers through the booking process. The vendor’s live chat has improved pre‑flight communication, increased customer satisfaction and helped Global Ballooning Australia stand out from competitors by converting enquiries into confident bookings.

Global Ballooning Australia

Kiff Saunders

Founder