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Case Study: Pescatore Seafood Co. achieves 24/7 live support and nationwide order fulfillment with tawk.to
A tawk.to Case Study
They Make Restaurant Quality Seafood Affordable Nationwide
Pescatore Seafood Co., the #1 seafood retailer in New York City, needed to scale online customer service as it expanded from local pickup and delivery to nationwide shipping. To support its digital storefront and help customers with orders across multiple time zones, Pescatore partnered with tawk.to and deployed their Hired Agents service on the company website.
tawk.to added a chat feature and Live Agents who provide 24x7 real‑time support, collaborate with Pescatore on answers, and build a growing Knowledge Base for customers and agents. The tawk.to solution enabled Pescatore to reliably handle questions and fulfill orders across time zones, ensuring customers are “taken care of” around the clock and improving service consistency nationwide.
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Pescatore Seafood Co.
Glen Licht
President