Case Study: Madcore achieves 24/7 customer support and higher conversions with tawk.to Live Agents

The side project that turned into an international business

Madcore, a Sunshine Coast design and printing company that sells custom sports jerseys across Australia and the U.S., needed a way to help customers who get confused during the online design process. To provide real-time assistance and reduce lost sales, Madcore turned to tawk.to and implemented tawk.to Live Agents for 24/7 chat support.

tawk.to’s Live Agents give customers immediate answers during the design flow, enabling Madcore to resolve doubts that might otherwise cost an order and provide round‑the‑clock service. The tawk.to solution has helped Madcore convert uncertain shoppers into buyers and scale from a garage startup to operating two warehouses in Australia and the U.S.

Madcore

Peter George

Co-Founder