Case Study: Stoneacre Motor Group achieves 24/7 customer engagement with tawk.to

Stoneacre Motor Group Uses Chat to Get Closer to Their Customers

Stoneacre Motor Group, an award-winning UK automotive retailer with 100 locations, needed to modernize customer engagement as buyers shifted to digital channels and to provide reliable out-of-hours support. Stoneacre adopted tawk.to, using tawk.to’s free chat app together with its Hired Agents / $1‑per‑hour Chat Agent service to bring real‑time web chat and continuous coverage to their site.

tawk.to’s solution lets Stoneacre view live chats, collaborate between agents, and extend daytime services through a 24x7 after‑hours team, with the ability to update a shared knowledge bank for campaigns and changes. As a result, Stoneacre now reaches website visitors at any hour, ensures a representative is always available, and gives customers faster, more consistent responses that reinforce their customer‑first ethos.

Stoneacre Motor Group

Sasha Miller

Digital Manager