Case Study: Stoneacre Motor Group delivers 24/7 customer chat support with tawk.to

Stoneacre Motor Group offers 24/7 customer chat across 100 UK locations with tawk.to

Stoneacre Motor Group, a family-owned UK automotive business with 100 locations, faced a challenge as customer browsing habits shifted to nights and weekends, creating a need to engage potential buyers outside of standard showroom hours. To address this, they turned to the vendor tawk.to for a solution.

By implementing tawk.to's free live chat and supplementing it with their paid Hired Agents service for after-hours coverage, Stoneacre enabled 24/7/365 customer support. The solution provided real-time chat monitoring and an internal knowledge base that improved over time. As a result, tawk.to helped Stoneacre achieve faster, more consistent customer engagement around the clock without the cost of staffing every dealership overnight.

Stoneacre Motor Group