Case Study: Ski.com boosts sales and support with tawk.to

Ski.com expands support and boosts sales with tawk.to

Ski.com, a Colorado-based travel company specializing in customized ski vacations, struggled with unreliable chat software that caused missed website conversations and lost sales during the ski season. After issues with a blended call center platform, the company needed a dependable way to support both retail clients and sales inquiries online.

Ski.com implemented tawk.to, including its Hired Agents service, to ensure chats were answered 24/7, capture visitor intent in real time, and support sales follow-up after hours. With tawk.to, Ski.com saw sales increase, improved conversion ratios, and reduced missed opportunities, while agents could handle multiple chats at once and feed lead details into their quoting process.

Ski.com

Harry Peisach

President