Case Study: Ski.com boosts sales and conversion with tawk.to

Ski.com boosts sales and handles 4–5 chats at a time with tawk.to

Ski.com, a 50-year-old custom ski vacation specialist, faced a significant challenge with their previous live chat platform. The unreliable software was causing them to lose sales by failing to deliver messages to agents and dropping out during their critical booking season. They turned to the vendor tawk.to for a solution to this problem.

By implementing tawk.to, the company rebuilt its chat coverage, enabling agents to manage multiple conversations and monitor visitor activity. The solution from tawk.to led to a measurable increase in sales and conversion rates. Live chat volume surpassed phone inquiries, and the team gained trust that customer messages would always reach an agent.

Ski.com