Case Study: Noel Jones Real Estate achieves 24/7 rapid customer response and improved service with tawk.to

Serving Real Estate Customers at the Speed of Technology

Noel Jones Real Estate, a Melbourne-area firm with more than 40 years' experience, needed to maintain fast, accurate client communication as COVID-19 limited in-person meetings and agents worked from home or on the road. To ensure continuous, responsive service, Noel Jones turned to tawk.to’s chat app and Hired Agents staffing service (the vendor’s $1/hr support offering).

tawk.to implemented its chat platform and Hired Agents to provide 24x7-365 live support, allowing the agency to answer inquiries on behalf of agents around the clock. The solution delivered continuous coverage, faster response times, and greater operational efficiency—helping Noel Jones Real Estate keep clients informed and sustain high customer-service levels during the pandemic.

Noel Jones Real Estate

Daniel D’Assisi

Director and Auctioneer