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Case Study: Service Plus AC & Heating achieves double sales volume and 24/7 customer coverage with tawk.to Hired Agents
A tawk.to Case Study
Service Plus AC & Heating - Customer Case Study
Service Plus AC & Heating is a family‑run HVAC service in central Florida led by ex‑Navy James Cayton. After an initial business setback, James needed a way to capture more leads, appear professional, and scale without expanding staff, so he turned to tools like Facebook and the tawk.to Hired Agents service to support his small team.
tawk.to supplied 24/7 Hired Agents to handle live chat, take overflow leads (with a whisper feature for handoffs), and present the company as larger and more professional. As a result, Service Plus AC & Heating now does twice the sales volume of recent years while still being run by James and his wife, with fewer missed opportunities and increased lead capture thanks to tawk.to.
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Service Plus AC & Heating
James Cayton
Operations Manager