Case Study: Ranger Guard and Investigations achieves 24/7 real-time client care and streamlined scheduling with tawk.to

Ranger Guard and Investigations

Ranger Guard and Investigations, a Houston-based security services firm, needed to extend its trust-driven, high-touch customer service online so visitors could get immediate answers, schedule appointments, and be guided to the right services. After a referral, the company engaged tawk.to to bring live chat to their site, using tawk.to’s Hired Agents and Virtual Assistants (Live Agents) to deliver real-time engagement.

tawk.to deployed Live Agents who began answering site visitors immediately; after just one week Ranger Guard expanded the service, and today five tawk.to virtual assistants act as “in the house, out of the house” secretaries handling scheduling and client conversations as if onsite. The result is faster, more personal customer care with clear operational impact—rapid team expansion within a week and an ongoing remote receptionist function that supports Ranger Guard’s mission.

Ranger Guard and Investigations

Assaf Catran

President