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Case Study: Pescatore Seafood Company keeps customers supported 24/7 with tawk.to
A tawk.to Case Study
Pescatore Seafood Company keeps a live person on-site 24/7 with tawk.to
Pescatore Seafood Company, a top-rated seafood retailer based in New York City, faced a challenge in supporting its nationwide shipping operations. Selling perishable goods across different time zones meant customers had questions about shipping windows and substitutions at all hours, and a static FAQ page was insufficient for their needs. To address this, they implemented the tawk.to live chat service.
Using tawk.to, Pescatore added 24/7 live chat coverage with Hired Agents and built a dynamic knowledge base. This solution ensured a live person was always available for customers, regardless of when they were placing an order. As a result, customer inquiries were handled effectively at any hour, the self-serve knowledge base grew to address common questions, and the company maintained its #1 rating in New York City.
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