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Case Study: Noel Jones Real Estate keeps clients answered 24/7 with tawk.to live chat
A tawk.to Case Study
Noel Jones Real Estate answers clients 24/7, 365 days a year with tawk.to
Noel Jones Real Estate, a Melbourne-based real estate agency, faced a significant challenge when the COVID-19 pandemic ended in-person meetings and sent agents home. Their business relies on speed and responsiveness, but it became harder to answer the influx of client questions that arose as all conversations shifted to digital channels.
The agency implemented tawk.to's live chat solution, which they staffed with Hired Agents. This allowed their field agents to continue their work while the chat handled inbound questions around the clock. As a result, tawk.to enabled Noel Jones to answer customer questions 24/7, 365 days a year, which kept their sales pipeline alive throughout the pandemic even when face-to-face contact was impossible.
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