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Case Study: Mearth achieves 24/7 customer support and scalable service with tawk.to Hired Agents
A tawk.to Case Study
Mearth - Customer Case Study
Mearth, an electric scooters and bikes company based in Sydney, Australia, faced growing customer inquiries as the business expanded and needed an affordable live chat solution that fit a startup budget. Founder Ming Ye chose tawk.to and its Hired Agents to provide customer support without hiring a large in-house team.
tawk.to’s Hired Agents deliver 24/7 live chat support, answering product, service, pricing and FAQ questions so customers get immediate help and Mearth avoids adding headcount. By using tawk.to, Mearth maintained continuous, cost-effective customer service and freed Ming to focus on product development and business growth.
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Mearth
Ming Ye
Mearth