Case Study: Inspitrip achieves authentic pre-booking customer connections with tawk.to live chat

Inspitrip helps travelers explore & travel like a local

Inspitrip, a Ho Chi Minh–based travel startup that connects travelers with a network of 2,000+ Local Guides to deliver authentic, custom experiences, struggled to engage and convert visitors who needed personalized answers before booking. To solve this challenge they implemented tawk.to live chat to reach potential customers in real time and tailor offerings before purchase.

tawk.to delivered a feature-rich, zero-cost live chat solution that lets Inspitrip start relationships early, answer pre-purchase questions, and differentiate its service through deeper customer connection. By using tawk.to, Inspitrip improved its ability to handle inquiries at scale without added support costs, better support its 2,000+ guide network, and increase the likelihood that curious visitors convert into booked, customized trips.

Inspitrip

Alex Huynh

Founder