Case Study: Heal Navigator keeps cancer patients supported 24/7 with tawk.to

Heal Navigator staffs live chat 24/7 with tawk.to for $1/hr Hired Agents

Heal Navigator, an information hub for alternative cancer treatments, needed a way to provide immediate support to patients working against the clock. Their small team could not answer emails quickly enough, leaving long stretches where visitors had no one to talk to during urgent decision-making. They turned to the vendor tawk.to for a live chat solution.

By implementing tawk.to's live chat and utilizing their Hired Agents for around-the-clock coverage, Heal Navigator ensured the site is always staffed. This provided patients with an immediate first response at any hour. The solution from tawk.to meant the small team was no longer a single point of failure, allowing the founder to step away knowing the site was still answering on her behalf.

Heal Navigator