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39 Case Studies
Case Study: Heal Navigator achieves 24/7 immediate patient support with tawk.to Hired Agents
A tawk.to Case Study
Heal Navigator Gives Cancer Patients Tools to Chart Their Own Course
Heal Navigator, a U.S.-based alternative health resource for cancer patients, needed a way to give time-sensitive visitors immediate support instead of the slow, intermittent email responses they were relying on. Founder Adi Hertz turned to tawk.to and its $1/hour Hired Agents service to ensure visitors could get help any time of day.
tawk.to deployed Hired Agents to provide 24/7 live chat coverage, replacing sporadic email replies with real-time support and immediate initial feedback. As a result, Heal Navigator can be “awake” around the clock, giving patients faster answers during critical decisions and reducing the likelihood that visitors will leave the site in search of help elsewhere.
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Heal Navigator
Adi Hertz
Founder