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Case Study: Green Bean Battery Company achieves scalable 24/7 live-chat customer support with tawk.to
A tawk.to Case Study
Green Bean Battery Company - Customer Case Study
Green Bean Battery Company, a North Carolina–based reconditioner and installer of hybrid auto batteries serving customers across the U.S., needed a way to provide real-time support and keep wait times short as it scaled from a garage startup. Owner Tim Livingston turned to tawk.to and its Hired Agents service to handle incoming website inquiries and ensure customers could get answers immediately.
tawk.to’s $1/hr Hired Agents were scheduled to provide continuous, live-chat coverage, representing Green Bean Battery Company and answering questions “all day every day.” The solution delivered immediate responses, reduced wait times, improved customer happiness, and helped structure the business for repeatable, scalable operations as demand grew.
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Green Bean Battery Company
Tim Livingston
Owner