Case Study: Casabianca achieves 24/7 customer support and captures every opportunity with tawk.to Hired Agents

Furniture founder from Venezuela makes a fresh start

Casabianca, a Miami-based designer furniture brand founded by Isaac Hadida after emigrating from Venezuela, faced a surge of inbound customer inquiries as the business grew from a small store to a design-driven wholesaler. To handle growing demand and avoid losing buyers to competitors, Casabianca turned to tawk.to’s Hired Agents service to manage customer communication efficiently.

tawk.to’s Hired Agents provide weekend and off-hours coverage while Casabianca’s team handles weekday questions using a scripted FAQ, giving customers quick answers without waiting on the phone. At just $1/hr for hired agents, tawk.to helps Casabianca maintain continuous response coverage, reduce missed opportunities, and ensure they capture every potential sale.

Casabianca

Isaac Hadida

Chief Executive Officer