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39 Case Studies
Case Study: Grafico, a Melbourne design studio, achieves faster customer response and improved online experience with tawk.to Live Chat
A tawk.to Case Study
From Micro-business to State of the Art Design Studio
Grafico, a Melbourne-based design and print studio led by founder Damien Corney that specialises in vehicle, wall and signage graphics (and supplies The Block TV show), faced the challenge of staying close to customers amid COVID-19 restrictions. To maintain service and sales conversations online, Grafico implemented tawk.to’s Live Chat on their website.
Using the tawk.to chat widget, Grafico’s web team answers inquiries instantly, captures chat history and customer data, and identifies site usability issues. This shifted resolution times from lengthy email exchanges to minutes or hours, improved responsiveness and customer experience, and supported Grafico’s push to grow its online presence — all enabled by tawk.to.
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Grafico
Damien Corney
Founder