Case Study: Lash & Brow Professional achieves real-time global customer support and clearer product guidance with tawk.to

From a law degree to running a successful beauty company

Lash & Brow Professional is an online Brisbane-based beauty retailer founded by Renee Gurney that supplies eyelash and eyebrow products to lash and brow artists. The team needed a better way to explain subtle product differences and advise customers who were often on the move or located outside Australia, so they implemented the tawk.to Live Chat service to provide real‑time help.

Using tawk.to’s live chat, Renee and her team can quickly share product links and detailed guidance, support mobile and international customers, and resolve questions that are hard to explain by phone. The tawk.to solution has reduced customer confusion, enabled more confident purchases, and helped Lash & Brow Professional stay connected and scale their customer support as the business grows.

Lash & Brow Professional

Renee Gurney

Founder