Case Study: DingGo accelerates growth and gains customer insights with tawk.to Live Chat

DingGo - Customer Case Study

DingGo is an Australian auto-repair startup founded by Shaun Janks that needed an affordable way to engage website visitors, gather real-time feedback, and scale its customer service without heavy overhead. To solve that challenge they implemented tawk.to’s Live Chat on their site to better understand customers and drive growth.

tawk.to’s free Live Chat and dashboard let DingGo experiment, listen directly to users, and continuously improve their product and service offering; the team even requires everyone to spend time on tawk.to so staff hear customer needs firsthand. Shaun credits tawk.to with making their current growth possible, helping DingGo serve clients across Australia while keeping costs low and care levels high.

DingGo

Shaun Janks

Co-Founder & Chief