Case Study: Creative 7 Designs achieves 24/7 customer support and new-client growth with tawk.to

Creative 7 Designs is driven by their client's success

Creative 7 Designs, a Redlands, California–based graphic and website design firm serving local and small-to-medium businesses, needed an affordable way to provide exceptional, always-on customer service to support growth and reduce the burden on their daytime team. To solve this, they partnered with tawk.to and used the Hired Agents service to deliver 24x7 live chat support for prospects and customers.

tawk.to’s Hired Agents handle after-hours and weekend chats, giving Creative 7 Designs full coverage while letting their US-based teams focus on core work; the firm can also track and quantify chat-driven conversions. The result: live chat not only improved responsiveness but also drove measurable business — their largest client in 2017 originated from live chat — and provided reliable nights-and-weekends coverage that reduced operational strain.

Creative 7 Designs

Joseph Kibler

Chief Executive Officer