Case Study: BuzzCast achieves scalable, real-time help desk support for large virtual events with tawk.to Hired Agents

BuzzCast - Customer Case Study

BuzzCast, a Los Angeles–based virtual conferencing platform, rapidly scaled to deliver broadcast-quality, multi-track events for clients like Uber and the Bill and Melinda Gates Foundation. Faced with complex agendas, simultaneous tracks and numerous meeting rooms, BuzzCast needed reliable, real-time attendee support and turned to tawk.to’s Hired Agents to provide a virtual help desk.

tawk.to’s Hired Agents handle technical questions, agenda guidance and navigation help so attendees can move smoothly across sessions; BuzzCast now uses tawk.to for every event and can scale agent staffing up or down on demand. The solution supported large productions—such as a 12-track, four-day conference spanning 20+ meeting rooms—improving attendee experience, ensuring consistent support worldwide, and enabling BuzzCast to sustain rapid growth.

BuzzCast

Luke Peterson

Co-Founder and Partner