Case Study: Buckets & Bows Maid Service extends customer service into evenings and weekends with tawk.to Live Chat

Buckets & Bows Maid Service - Customer Case Study

Buckets & Bows Maid Service, a Dallas-based residential and commercial cleaning company founded by Debbie Sardone, faced the common small-business challenge of missing customer inquiries outside office hours. While researching customer service tools, Debbie encountered tawk.to’s Live Chat widget and saw an opportunity to engage prospects who are home evenings and weekends when the business itself is closed.

Buckets & Bows added the tawk.to live chat to their website, giving them 24/7 online availability; the widget handled after‑hours questions, led to purchases, and allowed the team to capture and respond to leads on evenings and weekends. The result is improved responsiveness and more booked business during off-hours, a capability Debbie now recommends to students in her cleaning business academy.

Buckets & Bows Maid Service

Debbie Sardone

Founder, President