Case Study: Brandignity achieves 24/7 cost-effective customer communication and frees up time with tawk.to

Brandignity - Customer Case Study

Brandignity, a Florida-based digital marketing agency founded by Maciej Fita, saw rapid growth in website visitors and needed a better way to convert those visits into leads as customers increasingly preferred instant messaging. To maintain one-on-one communication without overloading the team, Brandignity turned to tawk.to and its Hired Agents service.

tawk.to implemented 24/7 live messaging through its Hired Agent service at an affordable $4/hr, giving Brandignity continuous coverage, warmer leads, and a highly cost-effective support channel. As a result, the team can focus on growing the business (and Maciej can reclaim time with his family), while tawk.to handles real-time customer conversations that help sustain Brandignity’s growth.

Brandignity

Maciej Fita

Chief Executive Officer