Case Study: All Car Shop achieves increased customer engagement and after-hours support with tawk.to

Being a Woman in the Auto-Repair industry is incredibly hard

All Car Shop, an auto and truck repair shop in Kissimmee, Florida, struggled with an industry stereotype where callers often asked to speak with a man rather than Katie, the owner. To modernize communication and reduce that bias, All Car Shop implemented tawk.to’s Live Chat as a quicker, more neutral way for customers to get answers without relying on phone calls.

By using tawk.to Live Chat, Katie and her team can respond instantly and provide after-hours coverage, which she says “gets more customers in here” and prevents losing callers who reach out outside business hours. tawk.to has increased customer convenience and inquiries, shifted conversations away from gender assumptions to problem-solving, and raised the shop’s overall customer-experience standard.

All Car Shop

Katie Robinson

All Car Shop