Case Study: Battlefield Sports stops 2am sales calls and grows U.S. export sales with tawk.to

Battlefield Sports stops 2am sales calls and expands US exports with tawk.to

Battlefield Sports, an Australian manufacturer of outdoor laser tag equipment, faced a significant challenge as their international sales grew. Their customers, particularly in the U.S., would call during their own business hours, which was the middle of the night in Australia, forcing the founders to take sales calls at 2am. They needed a solution to be responsive to these global leads without being personally available 24/7.

The company implemented tawk.to's live chat feature with agents covering U.S. business hours and a knowledge base for frequently asked questions. This solution from tawk.to meant international buyers could reach a real person in their own timezone. As a result, the phone stopped ringing in the middle of the night for the founders, leads were answered in real time during U.S. hours, and the company successfully built out its export sales to the USA without sacrificing sleep.

Battlefield Sports