Case Study: Onsite Storage Solutions achieves 24/7 live chat support and faster customer responses with tawk.to

An entrepreneurial success story built through necessity

Onsite Storage Solutions, a global seller and renter of shipping containers, faced rapid growth and rising customer demand that their existing processes couldn’t keep up with. After installing tawk.to’s free chat widget and seeing hundreds of incoming chats, founder Gregg Schoenborn recognized the need for a messaging-based customer experience solution to avoid missed opportunities and improve responsiveness.

To solve this, Onsite Storage Solutions adopted tawk.to’s Hired Agents (the $1/hr chat agent service) to deliver 24x7/365 live chat support for pre- and post-sales. With tawk.to handling immediate responses, the company now manages the high volume of customer conversations—hundreds of chats—consistently, boosting responsiveness, reducing missed leads, and setting a new service benchmark in their industry.

Onsite Storage Solutions

Gregg Schoenborn

Chief Executive Officer