Case Study: LIDD accelerates ERP project delivery with Tato

LIDD compresses ERP blueprint delivery by weeks with Tato

LIDD, a Montréal-based supply chain consulting firm, faced significant challenges inherent to complex, multi-workstream ERP and supply chain implementations. Their projects, which involve multiple teams and stakeholders, were frequently hampered by misremembered decisions, a lack of shared visibility, and incomplete documentation. This gap between what was said in discovery workshops and what was built months later led to costly rework, project delays, and strained client relationships.

To solve this, LIDD implemented Tato, an AI teammate that joins meetings to capture every interaction. This solution allowed LIDD to produce accurate solution blueprints immediately after discovery sessions, compressing the most expensive phase of the project by weeks. The results included quicker decision-making, a complete and searchable project record, fewer hours billed for clerical work, and a stronger, more trusting relationship with their clients. For executive sponsors, this meant projects stayed on track and within budget.

LIDD