Case Study: Vodafone Hutchison Australia achieves improved customer experience and operational efficiency with Tata Consultancy Services (TCS)

Vodafone Hutchison Australia - Customer Case Study

Vodafone Hutchison Australia, a major Australian mobile carrier with about 5 million subscribers, wanted to improve customer experience and operational efficiency by upgrading key technology systems. The company worked with Tata Consultancy Services (TCS), its IT partner, to enhance its business intelligence platform and support “Next Best Activity” in the “My Vodafone” mobile app.

Tata Consultancy Services (TCS) delivered the end-to-end upgrade without disrupting customer services. The solution improved real-time decision platforms with disaster recovery and significantly better performance, resulting in a better customer experience, smoother operations, and a more “hands-off” delivery experience for Vodafone Hutchison Australia.

Vodafone Hutchison Australia

Benoit Hanssen

Chief Technology Officer