Case Study: Virgin Media O2 accelerates data modernization and customer personalization with Tata Consultancy Services and Google Cloud

Virgin Media O2 cuts data platform costs by 30% with Tata Consultancy Services

Virgin Media O2 (VMO2), a leading UK telecom provider, faced significant challenges with its aging, on-premises data infrastructure. The legacy systems were siloed, costly to maintain, and lacked the scalability needed for real-time analytics, hindering customer personalization and innovation. To overcome this, VMO2 adopted a cloud-first strategy and partnered with Tata Consultancy Services (TCS) to migrate its data ecosystem to Google Cloud.

Tata Consultancy Services designed and delivered a comprehensive cloud-native data platform on Google Cloud for VMO2. The solution involved a strategic migration of legacy data warehouses and data lakes, the implementation of robust governance and compliance frameworks, and the creation of tools for data observability. This transformation resulted in a 50% faster time-to-market for new services, a 30% reduction in data platform costs, and provided a scalable foundation for advanced analytics and AI, significantly enhancing customer experience.

Virgin Media O2 (vmo2)