Case Study: a large Canadian bank achieves major suspense reduction with Tata Consultancy Services (TCS) commercial lending solution

Large Canadian Bank cuts suspense value 82% in 6 months with TCS

A large Canadian bank partnered with Tata Consultancy Services (TCS) to address a critical challenge in its commercial lending operations. The bank had over $450 million in unapplied cash trapped in its suspense accounts, which was negatively impacting its liquidity, fund adequacy, and regulatory compliance while creating a high risk of delayed revenue realization.

Tata Consultancy Services (TCS) formed a special task force and implemented a stronger operating model, which included automating reconciliation and rate checks. This solution, powered by TCS's cognitive and process-specific frameworks, achieved a 64% reduction in pending suspense items and an 82% drop in suspense value within just six months. The automated reconciliation tool also identified 90% of discrepancies and reduced high-value letters of credit by 15%, significantly improving the bank's liquidity and minimizing operational risk.