Case Study: a leading Canadian multinational bank achieves faster, more traceable testing with Tata Consultancy Services (TCS) SOP-driven test asset generation

a leading Canadian multinational bank boosts testing efficiency 25% with TCS

The client, a leading Canadian multinational bank, sought to modernize its Transport Finance business. Its challenge was that the critical knowledge for testing was trapped within inconsistent and incomplete legacy standard operating procedures (SOPs), creating an over-reliance on scarce domain experts and causing inefficiencies. Tata Consultancy Services (TCS) was engaged to apply its SOP-driven test asset generation approach to address this.

TCS industrialized the bank's process knowledge by converting over 300 SOPs into standardized, decision-driven test cases. This solution provided 100% traceability from procedures to tests, which reduced repeat processing and rework by 15-20% and delivered 25% efficiency gains. The bank gained a reusable test repository and a strong foundation for AI-led quality engineering, transforming its quality assurance into a platform for safe and efficient future modernization.