Case Study: Federal Bank achieves 99.999% website availability and stronger security with Tata Communications Managed Hosting Services

Retiring an unreliable in-house IT estate, Federal Bank entrusted its entire corporate website to Tata Communications

Federal Bank, a major Indian commercial bank, was struggling with an unreliable legacy in-house website environment that caused frequent outages and limited scalability. To avoid repeated downtime and security concerns, it turned to Tata Communications for a more stable hosting approach, including managed hosting and infrastructure-as-a-service (IaaS).

Tata Communications moved Federal Bank’s website to its Chennai data centre with dedicated servers, storage, firewalling, backup, and Internet services. The transition was completed with zero disruption, and the new platform delivered more than 99.999% availability over five years, with total downtime of no more than 20 minutes. Tata Communications also improved security and recovery readiness, helping Federal Bank recover faster from cyberattacks and strengthen disaster recovery compliance.

Federal Bank

Johnson K Jose

Chief Information Officer